Updated as of 3/26/2020
As you have likely heard, effective March 23rd at 6 pm the St. Louis area was placed under a shelter in place order from government officials. At this time our lobbies have been closed, but as an essential business both branches remain open for Drive-Up services.
The physical and financial well-being of our members and staff are always paramount. In order to continue to provide you with the exceptional service you expect some of our staff will be working remotely. Regardless of where they are assisting you from, all of our staff are receiving full employment benefits at this time.
Continuity plans are in place to ensure our operations continue if circumstances dictate further social distancing measures be taken. The Credit Union is well-capitalized and will continue to have the ability to serve your loan and deposit needs.
You have access to your account through a variety of alternative access methods including online and over the phone. To view all of the alternative access methods, CLICK HERE.
Q: Is cash sanitized before distribution to members?
A: No, we are not able to sanitize currency before distributing it to members. We recommend additional handwashing when using cash, or using your Health Care Family Credit Union Visa Debit Card.
Q: Are you going to close your branches?
A: As an essential business, our intentions are to remain open. Currently, our both branches are open for Drive-Up services.
Q: Can I withdraw as much cash as I want?
A: Yes. It is your money and keeping some cash on hand may be a good idea. For your safety, we do not recommend you maintain large amounts of cash on your person or your home. Your deposits are federally insured by the NCUA. HCFCU also has additional deposit insurance through ESI. If you still wish to make a large withdrawal, please contact us a few days in advance. This allows us to ensure sufficient cash is available.
Q: How much cash can I withdrawal from an ATM?
A: You can access up to $700 via ATM per 24-hours. This may take more than one withdrawal depending on specific ATM withdrawal limits.