COVID-19 Update as of 3-25-2020

COVID-19 Update as of 3-25-2020

Effective Tuesday, March 24th our branches will be open for Drive-Up services only. We are taking precautions to help keep our team and member safe.  Our team has been advised to stay home if they are sick, wash their hands frequently and practice social distancing. Additionally, we are cleaning public surfaces throughout the day.

Continuity plans are in place to ensure our operations continue if circumstances dictate further social distancing measures be taken. The Credit Union is well-capitalized and will continue to have the ability to serve your loan and deposit needs. We remain committed to serving your financial needs and helping you through unstable times.

If you have been financially impacted due to the current recommended precautions, please contact us and we will work with you to determine how we can help.

Health Care Family Credit Union members have access to their accounts virtually through our mobile app and at HealthCareFamilyCreditUnion.org. You can download the app by clicking on one of the links below:

Apple devices: Download Here (mobile device only)
Android devices: Download Here (mobile device only)

After downloading the mobile app, members can sign up for and use Mobile Deposit.

 

Members also have account access via phone, Drive-Up services and ATM.

Statline Automated Teller

888-857-0394

 

Contact a Member Service Representative

Toll Free: 866-423-2848

314-645-5851

636-449-3305

 

ATM – Access any of the CO-OP Network’s 30,000+ ATMs nationwide

Click Here to locate the nearest CO-OP ATM

 

Drive-Up Services – Both Health Care Family Credit Union Branches offer Drive-Up services

 

Common Questions

Q: Is cash sanitized before distribution to members?
A: No, we are not able to sanitize currency before distributing it to members. We recommend additional hand washing when using cash, or using your Health Care Family Credit Union Visa Debit Card.

Q: Are you going to close your branches?
A: Our Drive-Up services remain open. All automatic payments and deposits will be processed. We have no reason to anticipate interruption of these services.

Q: Does the Credit Union offer any assistance if I am impacted financially?
A: We are here to help you. Contact us to discuss what assistance options may be right for you.

Q: Can I withdraw as much cash as I want?
A: Yes. It is your money and keeping some cash on hand may be a good idea. For your safety, we do not recommend you maintain large amounts of cash on your person or your home. Your deposits are insured by the NCUA and ESI. Your money is safest in your accounts with Health Care Family Credit Union. If you still wish to make a large withdrawal, please contact us a few days in advance. This allows us to ensure sufficient cash is available.

Q: How much cash can I withdrawal from an ATM?
A: You can access up to $700 via ATM per 24-hours. This may take more than one withdrawal depending on specific ATM withdrawal limits.

Terry Summers
President/CEO

View updates regarding our response to the COVID-19 outbreak.  Read More >